Professional Services

Wind River Long Term Support Services

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If your product has a long lifecycle or safety certification requirements, you may have experienced challenges getting support for older or customized versions of your software. Will your vendor continue to provide assistance and updates, even years after deployment? If you customized a distribution, are you on your own? At Wind River ® , our customers use our software for long-lived, reliable systems that are used for years — or decades. We offer specialized long term sup- port and maintenance services to continue to provide assistance, long after devices have been shipped. WIND RIVER LONG TERM E-SUPPORT Wind River Long Term e-Support provides continuous access to the Wind River Support Network, a single online source for interactive self-help that includes the following: • Wind River Knowledge Library — Wind River product documentation in PDF and searchable HTML versions — Product-specific information, including bug reports, FAQs, security advisories, and configuration notes — Application notes, technical tips, and sample code for handling common problems • Wind River Knowledge Forum, an interactive question-and-answer forum providing help from Wind River experts Wind River Long Term e-Support is our most cost-effective solution for customers who need access to information but do not require new patches. WIND RIVER LONG TERM ENTERPRISE SUPPORT Not all challenges can be resolved with knowledge alone — sometimes you need one-on-one interactions with an expert who can consider your unique environment and help solve problems. Wind River Long Term Enterprise Support offers the following benefits: • Live assistance from experts, with no limit on the number of issues raised • Over 100 experienced engineers averaging more than 10 years of device software experience Support Services Wind River Long Term 1

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